FAQ

Do you have a catalogue?

Not at present. Due to the regularity of new products and our ever expanding range, our website, which is updated daily, is the best way to view our products.

Do you keep a record of my previous orders?

Yes. Once you log in to your account you will be able to view your order history

How can I pay for my order?

Once placing your order you will continue to checkout. There you have the option of paying by  debit/credit card, paypal or cheque. If you choose to pay by cheque please make them payable to Live Laugh Love and on the reverse write your order number, send the cheque to Live Laugh Love unit 3c Flight Path Farm, Burstow ,Surrey RH6 9RF once we recieve and bank the cheque we will send your products. If you choose to pay by credit card you will enter Sagepay a secure site to give your card information.

If you would rather pay with your card over the telephone, choose the option to pay by cheque, complete your order then call us where we can take payment on our secure terminal. You will then be sent your slip with your order.

How do I return unwanted goods?

We do hope you love your ordered items and we do make our photography as true a picture as possible, but if for any reason they are not what you were expecting. You may return any item, for a full refund within 14 days of purchase. We only refund return postage if the item is faulty.Please contact us if an item you recieve is faulty so we can discuss the options.

We make it as hassle free as possible by just asking that you securely repackage the item, insert your full name and order number then post it back to us.

Live Laugh Love 3c unit  

Flight Path Farm

Broadbridge Lane,

Burstow, Surrey,

RH6 9RF

As soon as we receive it we will notify you by email and refund your card immediately.

How long will i have to wait for my order?

Your order will be posted within 3 working days. Some parcels are sent via our courier, so could be with you the next day depending on what time you place your order and our current work load. Please contact us for any special requirements.

How much is P&P?

We have a flat rate of £3.95 any size order for England, Wales, Scotland

GO GREEN...We recycle all our box's and packaging, this helps keep costs down for us and you but mainly for the environment. It seems pointless buying in new spic and span boxes. They may appear more attractive on delivery but will end up as even more rubbish.

How will I know my order has been received by you?

Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your credit card has been charged. The second email comes from us and will contain your order details and address details. Once your order is despatched you will receive a further confirmation email.

Is it safe to shop online?

Yes it is extremely safe. When you get to the point in our website where you are required to enter your credit card details you will see a padlock icon on the right in the status bar at the bottom of your browser window. This indicates that you are using a secure connection and that all information entered will be encrypted. Credit card payments are handled by third party companies (SagePay, PayPal, WorldPay ).

Will my delivery require a signature?

Some orders are dispatched via courier and automatically require a signature please bear this in mind when placing your order that the address has someone to sign for your parcel,an alternative delivery address can be entered (ie workplace,neighbour,family,etc) If you want your parcel to be left it in a safe place (ie. behind bins, down side alley,in the shed), please let us know in the comments box at the end of placing your order. We will not however be responsible if an item goes missing once it has been left on your property.