We do hope you love your ordered items and we do make our photography give as true a picture as possible, but if for any reason they are not what you were expecting. You may return any item, for a full refund within 14 days of purchase. We only refund return postage if the item is faulty. Orders returned after 14 days will not be refunded and you will have to arrange collection to get the items back to you.
With faulty or broken items you must contact us immediately on 01342 842599 or firstname.lastname@example.org to discuss the options. Please DO NOT just send it back to us as we will not refund postage unless agreed by us.
We will always offer a replament for a faulty item however if you have just changed your mind you will need to pay return postage.
We ask that you securely repackage the item, insert your full name and order number then post it back to us.
As soon as we receive it we will notify you by email and process your refund within 14 days..
Used Goods- We will not refund returned items that we deam to have been used and are not in there original packaging or packaged as we sent out. You will have to arrange collection from us.
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