Charming and amazing customer service
My daughter bought me one of these lanterns for Fathers' Day and I was delighted with it. It looked great in a border, so great in fact that I ordered another one to compliment the first. Unfortunately, the second one was damaged in transit and the glass broke. I rang LLL to ask if they knew how and where I could source another one and the person I spoke with had no hesitation in asking me to send a picture of the broken part and they were happy to replace it! I have to say that the packaging is exceptional and I have no idea how the glass broke - unless a passing elephant sat on it! All in all, I couldn't be happier with the lanterns and they really do look charming in the evening either side of the garden. Thanks again for a lovely product and exceptional customer service.