Terms & Conditions

Terms & Conditions


If a product is marked as a second you will be able to buy it at a greatly reduced price. This means it is a factory second and will have an imperfection on it. An imperfection means it could be chipped, marked, paint or piece missing, or with a general fault or dent.

Order Confirmation

On receipt of your order we will issue you an email titled {{customVar code=contact_store_name}} - Order Confirmation. This will state clearly the items you have ordered and prices.

Giveaways & Discount / Voucher Codes

To receive any discount or free item as part of a promotion, the code must be entered at checkout and the specific requirements must be met. Only one code can be used per order. If you are having trouble using a Discount / Voucher Code, please contact us prior to placing the order, as we will be unable to rectify this once the order has been placed.


You may for a short period be able to cancel an order placed, however if you have already received an email confirming dispatched of your goods then you will have to return the unwanted items at your expense following the guidelines below.

Shipping & Returns

We do hope you love your received items but if for any reason you want to return them, you may do so, for a full refund within 60 days of purchase. You will need to return the item at your own expense, securely packaged with your name and order number inside. Orders returned after 60 days will not be refunded and you will have to arrange collection to get the items back to you.

Local Collection

When selecting local collection as your preferred delivery method you are accepting the following terms & conditions. Please do not attempt to collect until you are provided with a confirmation that your order has been prepared and is ready for collection. We will aim to prepare all orders to be collected the same day if ordered before 2:00PM. Any orders placed after this time will be prepared for collection the following day. Our open hours for collection are between 9:00 AM – 4:00 PM Mon – Fri. If you are planning to send a third party courier to collect your order please notify us prior to ensure your item is packaged suitably for the delivery. In the event that a third party has been sent to collect your order we will not be held responsible for any damage that occurs during the delivery process. All items will be quality checked by us prior to dispatch to ensure there are no faults or issues with the product(s).

Faulty Goods

If a product arrives faulty we will replace it. This guarantee does not cover items misused or abused. In case of faulty goods please contact us. Goods should not be returned to {{customVar code=contact_store_name}} Ltd without prior agreement. All agreed returns should be packed correctly and returned to {{customVar code=contact_store_name}} Ltd detailing the returns. Only Goods in their original packaging will be credited. If you are outside of the U.K and receive a faulty item, we will be unable to replace your item and will refund you instead. Any damages must be reported within 72 hours of receiving the order.

Pricing Policy

All prices may be subject to change without notice.


Some orders are dispatched via courier and automatically require a signature. If you want your parcel to be left it in a safe place (ie. Behind bins, down side alley, with your neighbour), please let us know in the comments box at the end of the process when placing your order. We will not however be responsible if an item goes missing once it has been left on your property.

If you decide to change the delivery address once your item has been dispatched our courier company charges us £7.50 for this service and we will pass this cost onto our customer.

International Delivery

Now that the U.K is no longer a member of the E.U, any orders outside the U.K will be subject to Customs and/or VAT charges upon import. Please bare this in mind when placing any orders for delivery outside the U.K.

Please Note: Any Customs/VAT charges must be queried or paid within 5 days or the parcel will be returned to us and you will have repay the delivery cost to have the order re-sent.

Used Goods

We will not refund returned items that we deam to have been used and are not in there original packaging or packaged as we sent out. You will have to arrange collection from us.

While every effort is made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependant on calibration of individual screens.

The use of this website is subject to the following terms of use:

  • All sizes are approximate and in centimetres, slight variations in size and colour may occur due to the handmade nature of some of our products.
  • {{customVar code=contact_store_name}} Ltd reserves the right at our discretion to refuse to supply Goods.
  • We do not supply wall fixings and screws
  • {{customVar code=contact_store_name}} Ltd reserve the right to reclaim the costs of storage and/or redelivery and/or other related costs where thecustomer fails to accept delivery of Goods.
  • The goods will be at the Customer’s risk as from delivery to the address given at the time of ordering.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern {{customVar code=contact_store_name}}'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term {{customVar code=contact_store_name}} Ltd or 'us' or 'we' refers to the owner of the website whose registered office is:

{{customVar code=contact_store_name}}
{{customVar code=contact_address_line_1}}, {{customVar code=contact_address_line_2}}
{{customVar code=contact_address_line_3}}
{{customVar code=contact_city}}
{{customVar code=contact_county}}
{{customVar code=contact_postcode}}

The term 'you' refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Purchasing With Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”